Forum Discussion

Wayne-Duffy's avatar
Wayne-Duffy
2 years ago

Issues with payment summaries 22/23

Hi,

 

We are currently reconciling our MYOB payment accounts to the employee payment summaries and are having some issues.

We had some terminations and redundancies in September through November 2022 and some of the payment summaries do not match the payroll data which we believe is during the change over from STP 1 to STP 2.

 

  1. For people who were terminated (resignation) their annual leave on termination is showing at Lump Sum A and also showing as ETP Code O as well as RDO terminations.
  2. Work cover terminations have annual leave on termination shown as Lump Sum A and also ETP Code O.
  3. Redundancies – non taxable in Lump Sum D and also ETP code R while RDO on redundancy is not showing at all.

 

Are you aware if this a common problem and if so what we need to do to correct it?

 

Basically we have some amounts appearing on the payment summaries twice while they are only in the payroll system in MYOB once.

 

If anyone can help it would be appreciated.

 

Thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Wayne-Duffy 

    Thank you so much for your post and Welcome to the Community Forum!

    Can you please check the Payroll Activity Report and Payroll Register report if this lump sum is showing correctly.

    Another reason why the payroll report may not match the STP report is if their Payroll Activity and Payroll Register reports don't match. These reports retrieve information from different places within the company file:
     

    • The Payroll Activity report pulls data from the pay runs processed within the company file
    • The Payroll Register report pulls data from the employees' card histories

    Any differences in the report figures mean the card pay history has been altered for the affected employee(s). You will need to expand the reports to get detailed versions to check each pay item and identify any differences.

    If they do match, make sure they have done an Update Event (or zero dollar pay) and see the next section for more things to check.

    If they don't match, then the Pay History on the employee's card needs to be fixed.

     

    There are two ways to do this, depending on what payroll year the company file is in. The payroll year will roll over when the user does a pay run with a payment date in the new financial year.

    Regards,
    Earl

    • Wayne-Duffy's avatar
      Wayne-Duffy
      2 years ago

      Hi Earl

      Thanks for getting back to me.

      We checked the Payroll Activity report against the Payroll Register report for our workcover terminations and they all match.

      A zero dollar pay was then done but unfortunately we still have the same issue.

       

      Can you please advise if there is anything else we can check or manually adjust to fix this issue?

      Below you mentioned "see the next section for more things to check" but there wasn't anything there.

       

      Thanks, Wayne

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