Hi Deborah8
I've made a change to your account, can you try that process again and let us know how you get on. You may be prompted just to Connect to the ATO again, if so just follow the on-screen prompts.
Streamline3pl looking at your account you do appear to be all sorted, however, do let us know if you are still encountering that error.
Hi Steven,
We are having similar issue. Since the recent MYOB software update, it seems we can no longer lodge STP. We were previously successfully setup to do so.
I've tried calling a couple of time but I'm unable to keep waiting in the que for long periods.
I wonder if it's because our company has multiple branches... not sure?
Do we need to re-register with ATO for the STP?
We've recently changed the email to be able to use the authentication app....maybe this has added to the problem. It did work once or twice after this change though...?
Can you help please?
Thank you.
Hi aw7
Looking at your account for serial number ending in 7970, we are showing as you have one active AccountRight Live subscription. This entitlement is being used by company file ID 2 with payroll reporting. I would recommend opening the company file that you are getting that error message with and check the Company file ID - Help>>About AccountRight.
If that company file ID is not ID 2, then you would be looking at purchasing an additional AccountRight subscription for that company file - for AccountRight Plus this would be an additional charge of $43.60 per month (min. 12 months). Do let us know if you are needing a more formal quote for that.
If that company file ID is 2, are you accessing the company file/payroll reporting using the same email address that you use to log into the Forum with or a different email address?
*Prices are current at time of posting.
Steven_M wrote:Hi aw7
Looking at your account for serial number ending in 7970, we are showing as you have one active AccountRight Live subscription. This entitlement is being used by company file ID 2 with payroll reporting. I would recommend opening the company file that you are getting that error message with and check the Company file ID - Help>>About AccountRight.
If that company file ID is not ID 2, then you would be looking at purchasing an additional AccountRight subscription for that company file - for AccountRight Plus this would be an additional charge of $43.60 per month (min. 12 months). Do let us know if you are needing a more formal quote for that.
If that company file ID is 2, are you accessing the company file/payroll reporting using the same email address that you use to log into the Forum with or a different email address?
*Prices are current at time of posting.
Thank you for your reply Steven.
This is a first that this has been mentioned!?
We are branch 2 and MYOB says we are using branch 2, but it still won't allow STP lodgment. Even though it worked a couple of times previously...?
We have the same email on the company file and the MYOB online account...?
We have 2 branches using the MYOB software. Can we get 2 branches using the same serial#?
Both want company files offline only. Not online.
Could we please get a formal quote asap for this to happen? So we can complete the setup as quickly as possible please. Thank you. I can be contacted on mobile in the office today before 3pm AEST (QLD, no daylight saving).
Hi aw7
Payroll reporting was intended to be a Live Service like bank feeds or pay superannuation. Although, we did identify some fringe cases that due to the set up of the file they were allowed to report their payroll without the file being linked to an active AccountRight subscription. This was since rectified and company files that are needing to report their pays to the ATO do require an active AccountRight Live Subscription.
In your case, to get that second company file, be it an offline or online file to have access to payroll reporting it would require an additional AccountRight Subscription. This will allow you to have the 1 primary company file, which you are currently reporting under and space to allow another company file to report under. I have sent you out a quote for that additional AccountRight Subscription.
