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Ski62's avatar
Ski62
8 days ago

STP failure to lodge

Hi, I had an employee resign last month. I did everything correctly including her final pay & her unused annual leave and finalised her in MYOB and with STP Phase 2.  However I now find that the unused leave pay did not lodge with STP, so they have no record of it despite having her termination details.

I thought I would just re-do her pay backdating it to match the original date, making sure it goes to STP this time, then reverse her original pay in MYOB which was not reported.  Is that the right thing to do?

However despite changing her termination date & undoing her STP finalisation, her name will simply not appear on a payroll run, so I cant do the new pay!!

HELP!! 

  • Genreve_S's avatar
    Genreve_S
    7 days ago

    Hi Ski62, 

     

    Reversing and reprocessing the pay run will likely fix your issue. If the employee's name doesn't appear when creating a pay run, the system still sees the card file as inactive. I recommend opening the employee's card file and making sure the employee is active. Also, you can remove the termination date from the employee and just put it back after reprocessing the pay run.

     

    Regards,

    Genreve

     

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 days ago

    Hi Ski62, 

     

    Reversing and reprocessing the pay run will likely fix your issue. If the employee's name doesn't appear when creating a pay run, the system still sees the card file as inactive. I recommend opening the employee's card file and making sure the employee is active. Also, you can remove the termination date from the employee and just put it back after reprocessing the pay run.

     

    Regards,

    Genreve

     

     

    • Ski62's avatar
      Ski62
      5 days ago

      Thanks Genreve!  Reversal & rerun worked perfectly, just didn’t report the reversal to STP since they never got the original!

      Was unable to delete termination date on employee card until I rebooted MYOB. Changing date to future date did not work.

      Cheers

      Ski62

  • Chris_McComb's avatar
    Chris_McComb
    Experienced Cover User
    7 days ago

    Before reversing and reprocessing the payrun, can I recommend you run the update event within STP centre, under STP reports.  This may fix the STP data 

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