Forum Discussion

Hemasri's avatar
Hemasri
Experienced User
4 years ago

Login error for MYOB Team Kiosk app

hi, I have installed MYOB Team Kiosk , just doesnt allow me to login . I  am using AccountRight 2021 .   I have checked with the solution points from earlier posts but still no success.   Kindl...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Hemasri, 

     

    Thank you for your post. Can I please confirm if you've set up MYOB Team before attempting to login to the Kiosk app ? If not, our help article Getting started with MYOB Team has the instructions on how to set this up before setting up the Kiosk app. Once MYOB Team has been set up the Approving manager can set up the Kiosk, our help article Setting up and using MYOB Team on a tablet kiosk has the instructions on how to do this. 

     

    If you have set this up and you're still unable to login, can you please confirm what the error message is that you're getting when logging in ?

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff

Hi Hemasri, 

 

Thank you for your post. Can I please confirm if you've set up MYOB Team before attempting to login to the Kiosk app ? If not, our help article Getting started with MYOB Team has the instructions on how to set this up before setting up the Kiosk app. Once MYOB Team has been set up the Approving manager can set up the Kiosk, our help article Setting up and using MYOB Team on a tablet kiosk has the instructions on how to do this. 

 

If you have set this up and you're still unable to login, can you please confirm what the error message is that you're getting when logging in ?

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hemasri's avatar
Hemasri
Experienced User
4 years ago

Hello Melisa,

 

Got it working .

 

I have tried to create the time sheet using the web portal - From Payroll .

I have entered the start and end time , have given a half hour break for lunch. the time shows 7.5 hours in the web , but when i come back to app and click on Enter Time , it shows only 7 Hours. so am wondering what is happening here  and to get it reflect what was entered in the browser Myob Team.

 

Thank you ,

 

Hema

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    This is something which is really unusable . has anyone else had this issue??

     

    kindly help with the solution for this .

     

    thank you

     

    Hema

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Hemasri, 

     

    So I can take a look into this for you, can you please attach a screenshot of the timesheet you've entered in the MYOB Team Admin portal and a screenshot of what appears in the app for you. 

    • Hemasri's avatar
      Hemasri
      Experienced User
      4 years ago

      Hello Melisa,

       

      Please see the screenshot. looks like its rounding up the mins.

       

      Thank you,

       

      Hema

       

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi Hemasri, 

         

        Thanks for the screenshots. This is something that has been raised with our product team who are currently investigating, at the moment we don't have a work around however it is recommend to double check the figures that have come across into the timesheet. 

         

        Please do let me know if you have any further questions. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.