Hi Brains Trust
I am having trouble when processing payroll and sending the declaration to the ATO for STP. I have attached the error message. I have to "continue without declaration" in order to them create the electronic clearing file and email payslips.
I get around it by going into the online version and send it from there, however, this is not ideal.
Any suggestions please?
Hi BineBarDining,
Thanks for the screenshot! Prompt message indicates that a trusted root certificate is missing. To fix this you will need to install the certificate manually. See this post from Community Forum for the detailed steps. If downloading the certificates manually hasn't worked, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide the assistance you need to help with the issue.
Regards,
Shella
Thank you! I’ll try that and hope it works next Monday.
