Forum Discussion

KellyC1's avatar
KellyC1
Contributing User
2 years ago

MYOB teams app - no break option showing

Hi   I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi ALL,

Thanks for reaching out and my apologies for the late response. To record a break in your MYOB Team app, you'll need the Admin or Owner of the business to adjust the time capture type via the MYOB Team Admin Portal. They can switch it to "Clock on/clock off," enabling employees to input their Start and End break times. For more details on this matter, please refer to the Help Articles: "Using the MYOB Team mobile app" and "Getting started with MYOB Team."

Please do let me know how you go on this.
Regards,
Earl

ShannonS's avatar
ShannonS
Contributing Cover User
2 years ago

Thanks for the response Earl - problem is, many of us aren't getting that option unless we turn off job-tracking on timesheets....

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi shannons,

    We're aware of this issue, and for now, the current workaround involves setting up the location again. We've escalated this to the appropriate team for a permanent solution. While we don't have an exact timeframe for the resolution, rest assured that our development team is actively addressing it for inclusion in a future update.

    Feel free to post again, we're happy to help!
    Regards,
    Earl

  • ShannonS's avatar
    ShannonS
    Contributing Cover User
    2 years ago

    Thanks Earl - good to hear. 

     

    Unfortunately we have attempted to create a new location and this hasn't resolved the issue for us. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.