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Wendy2018's avatar
Wendy2018
Trusted User
2 years ago

Need help please! Can't log in and need to do payroll now

I need help. I've tried 6 times to enter the authenticator and just keep getting turned back to the log screen I have to do payroll so I need help please
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Wendy2018,

Thank you for your post and my apologies for the late response. If you're still encountering this issue, could you kindly retrieve the diagnostic log of the AccountRight file after this has occurred and attach it as a .TXT file to this thread? This will allow us to investigate further: diagnostic log of the AccountRight file

Looking forward to hearing from you soon!
Regards,
Earl

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