Pay Super function - setup
In setting up the pay super function, I did not complete this in one sitting as I was missing some needed information. When I tried to complete the set up at a later date, I could no longer access t...
Forum Discussion
I've been left with a bookkeeper who quit yesterday and hadn't set up payday super. I've gone through the step by step guides and not even the owner is authorised (should be automatic, surely!) Sent the form in and received the same generic email. No idea what I'm supposed to do as I've been dropped in the whole thing from today. Tried calling and went through the menu, only to get to a message saying they are too busy and to try again next week.
Hi Woodsy4,
Sorry for the late response. We’ve checked and can see your support request from July 3. We’re seeing a high volume of requests right now, so it may take a bit longer for a response, but we can help by resetting your Pay Super application from our end so you can begin again with the correct setup. Before that can happen, the super payment that was created will need to be reversed first. For more information on how to do that, please have a look at this link about reversing superannuation payments.
Cheers,
Doreen
