Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
Forum Discussion
Hi mky2004,
It’s definitely a hassle when the mobile verification email doesn’t come through, especially when it slows everything down. Pay Super authorisers still need to be separately SMS-verified before they can approve super payments. We’ve seen a few customers run into the same thing, and in some cases updating the mobile number has helped. You can also check this forum post for more info. If updating the number doesn’t do the trick, please reach out to our team through any of the support options on our website.
Cheers,
Princess
Unfortunately, the advice provided does not offer a solution. I have updated my number several times and still nothing. The verification email is non-existent! And this is the case for other pay super administrators I have set up.
Reaching out to support is futile as business do not have the luxury of waiting around for 3+ hours to get a real time response. And online support doesn't respond.
Thanks for getting back to us, and I’m sorry this has been so frustrating. If updating the number hasn’t helped, the next step is to take a closer look at your specific Pay Super setup. That part does need our support team to check directly, as they’ll need to review what’s happening in your file.
We know wait times have been longer than usual because demand is higher across our support channels right now, but our team is working hard to get through customer enquiries as quickly as possible and help everyone who needs support. While you’re waiting in the queue, you can also connect with our live chat team through our virtual assistant MOCA.
Cheers,
Princess
Hi DP2. The solution that worked for me was as follows.
I had used the normal mobile number that gets us into MYOB however i did not receive a confirmation email. So i used +61 in front of it which did not trigger an email.
I then put in an alternative mobile number including +61 which triggered a confirmation email. So accepted that and then put in my original number and got a second confirmation email. This worked and we were able to process the super payments.
It has been a long day on MYOB hold, been kicked off the hold system twice and i hope i never have to go back there again.
I hope this fix works for you
