Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
Forum Discussion
Hi mky2004,
It’s definitely a hassle when the mobile verification email doesn’t come through, especially when it slows everything down. Pay Super authorisers still need to be separately SMS-verified before they can approve super payments. We’ve seen a few customers run into the same thing, and in some cases updating the mobile number has helped. You can also check this forum post for more info. If updating the number doesn’t do the trick, please reach out to our team through any of the support options on our website.
Cheers,
Princess
Hi Princess,
thank you for the response - however i am not sure it actually addresses the problem. We need the SMS verification before we can authorise the payday super and we have to pay the super on pay day - it is now the law. We have updated the mobile number but the verification of the mobile number email does not come through.
So i sort of need a solution - now
