Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
Forum Discussion
Hi Princess,
I am still in on hold and they are advising that wait time is in excess of three hours. The demand is higher because of the problem with the MYOB system, or because the support team is not resourced?
Will the virtual assistant MOCA be able to review what is happening in my file - as you have suggested that is what is needed?
Hi mky2004,
Thanks for following up. It’s a really busy time at the moment with payroll and EOFY, so support demand is much higher than usual. Our team is doing their best to work through enquiries as quickly as possible, but I know that doesn’t make the wait any less frustrating when you need help straight away.
MOCA is our virtual assistant for basic help and self-service options. If you enter "get help from support team", it can escalate you through to our live chat support crew.
Cheers,
Princess
