Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
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Unfortunately, the advice provided does not offer a solution. I have updated my number several times and still nothing. The verification email is non-existent! And this is the case for other pay super administrators I have set up.
Reaching out to support is futile as business do not have the luxury of waiting around for 3+ hours to get a real time response. And online support doesn't respond.
Hi DP2. The solution that worked for me was as follows.
I had used the normal mobile number that gets us into MYOB however i did not receive a confirmation email. So i used +61 in front of it which did not trigger an email.
I then put in an alternative mobile number including +61 which triggered a confirmation email. So accepted that and then put in my original number and got a second confirmation email. This worked and we were able to process the super payments.
It has been a long day on MYOB hold, been kicked off the hold system twice and i hope i never have to go back there again.
I hope this fix works for you
