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mky2004's avatar
mky2004
Contributing User
1 month ago

Payday Super - Confirmation Email

We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
JoLi's avatar
JoLi
Contributing Cover User
1 month ago

Hi Princess_R​

 

I've tried the solution as provided above by  mky2004​ however this has not worked. 

 

How difficult can it be to receive an authorisation email to validate my phone number?

 

I have received an email to say my details have changed,  but i have not received and email yet to validate my phone number. 

 

This is very frustrating and very disappointing.  

I have tried phoning the help line but do not have the time to wait on hold. 

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 month ago

    Hi Joli,

     

    Sorry that workaround still hasn’t done the trick. For this one, it’s best to get in touch with our support team directly so they can take a closer look at the phone number validation side of things. For faster communication, you can reach them on Live Chat via our virtual assistant, MOCA.

     

    Cheers,

    Doreen

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