Forum Discussion

Valle's avatar
Valle
Experienced User
22 days ago

Payday Super Delays

Payday Super

 

Why is it taking MYOB days to process super payments.  We used your service for the first time as a test entity with only 5 employees.  We are on Day 7 and no sign of the super in our employee's accounts despite the payment being deducted from our bank account on Day1.

 

How is this going to work on 01/07/26 and we are now late with our super payments.

 

MYOB I really need clear reasons why this is not working otherwise we will need to look at another system to handle our bigger entities that pay 150 people each week.

 

Thanks

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    22 days ago

    Hey Valle,

     

    You can check the status of your super payment in the Manage Payments window because that plays a big part in how quickly it moves through the clearing house and on to the employees’ funds. Each status has its own meaning, and this link runs through what each one indicates. For Payday Super on 1 July, super processed right after the pay run will reach the fund within 7 business days, so you’ll still be on track once it’s been picked up by the system. You’re welcome to get in touch with our team through Live Chat via our virtual assistant MOCA, or you can submit a support case through My Account if you’ve got any other questions.

     

    Cheers,

    Doreen

  • arjay's avatar
    arjay
    Experienced Cover User
    13 days ago

    Maybe we need to lift the target to 3 daysratger than 7.

    In these days of instant bank payments, one would think we could have instant super payments

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