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lanalisitsyna's avatar
lanalisitsyna
Member
1 month ago

Payday super in MYOB AccountRight

We tested paying super in MYOB AccountRight. The payment was sent from the bank on the same day we authorised it in MYOB. We matched the payment in the bank in MYOB. But the status in Manage Payments...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi lanalisitsyna,

Thanks for all the details. With the new super clearing house, there are some new error messages that aren’t yet linked to our existing error handlers, so if something goes wrong the status in Manage Payments can stay stuck on “Processing payment” instead of showing an error. 

 

I can see you already have a support request and case raised for this, so the best step now is to give our team a little time to review it in the background, they’ll email you with any updates or if they need more details.

Regards,
Earl

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