Payday Super

Thanks Princess

I'm still a bit confused. Your response says the catch to activating Pay Super is "that super gets paid at the same time as wages". But "you can still run super quarterly right up until 1 July 2026".

So, for clarity, if we activate Pay Super from 1 May for our weekly payroll, can we continue to pay contributions quarterly until 1 July, rather than than weekly at the same time as wages?

Hi gpritch,

You’ve got it right! Any contributions you process before 1 July 2026 can still be paid quarterly. The requirement to pay super each pay run at the same time as wages only kicks in from 1 July 2026.

Cheers,

Doreen

Thanks for clarifying. Just one query, you say that the end of June quarter is due at end of June, whereas it’s not usually due until end of July. If I’m paying through my clearinghouse until 1st July, can the June payment wait until end July, while also paying each week in July the day the pays are processed? 

Can I jump in on this thread please.. I started with my client back in March for this reason to test it and ensure all was going to work. Had a few hiccups re authorizers along the way, glad I started early.

I gradually got my client authorizing monthly, then fortnightly then into same day as pays. 

But I have noticed that the status's of the processing stages don't seem to line up! In Pay runs, I have some pay runs saying "Unpaid" and others showing "Completed" yet I then dive deeper into the Super payment window (as the help solutions advise us too for clarification)  and this shows ALL super runs have been "completed" - no monies have been returned or questioned - we are using the MYOB provided clearing house solution where it direct debits client account and this is definitely happening...any idea why the reports arent "synced"

Hi L-Mac, 

Jumping in early and testing out how it works is certainly a good game plan. We appreciate you for sharing what you noticed. We’ve seen similar reports where Pay Super shows Completed, but the pay run still shows Unpaid. In those cases, it’s usually because the Pay Super screen is showing the payment batch status, while the pay run screen is showing the payroll task status, so they don’t always line up one-to-one.

It can also happen where one completed Pay Super batch includes contributions from more than one pay run.

If it’s still not looking right after checking the completed batch date against the pay run date, please reach out to our support team by creating a ticket in My Account or connecting to live chat through MOCA, our virtual assistant. so they can look at the file with you.

Regards,
Genreve

I activated payday super in April to get my client ready. Until 1/7/26, you can pay your super at any interest you like by selecting which o/s super to pay and paying that. I started by sending April month through to test the system, then a fortnight, then weekly. So now they are ready and all caught up so the EOFY "money drain" wont be as harsh and time constraint on them.

Oops typo.. was meant ti say " tou can pay your super at any INTERVAL" before 1/7/26

Ok it is certainly not correct like it us and it is very concerning to see this all the time I look at the pay report,  there are definitely no overlaps of SGC payment. However the earlier super pays would have included more than one pay cycle as I said, I got them doing monthly then fortnightly then weekly-same day until we got all caught up. But as an "ex computer-programmer" my logical brain is saying that shouldn't matter. Once it's processed it should be able to allocate to the pay runs..the report being like this is not correct and it is VERY confusing as I am doubting whether the SGC has actually reached the employees funds but I know it hasnt been returned so our obligation is met!

in response - query I am asking these questions on behalf of my client, so when i link to MYOB support via MOCA or MY Account as you stated above - in both instances it goes to my actual account and this client is NOT linked on there to me - I have admin access to their file..what is the best way to speak with support in this case as I have done this previously and this causes a conundrum with support as the id isnt the same??