Hi Doreen
Thanks for your reply.
The only extra payment made has been for back pay.
I also noticed that the difference of $1990.48 was exactly 4x the amount of back pay paid.
So, I went back to previous Payroll activity reports and found the same thing - a difference between Gross earnings and Taxable earnings - and the difference for each employee was exactly 6x the amount of back pay they had been paid.
I had another look at how I have set up the back pays, and can't seem to find anything wrong.
Regards
Jennie
Hi JenDPT,
Thanks for digging into the reports and spotting that pattern with the back pays— you've done some solid detective work there. Since you've already double-checked the setup and it's still not adding up, best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. This way, they can dive deeper and help figure out exactly what's going on.
Cheers,
Doreen
