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Tish_Wise62's avatar
Tish_Wise62
Experienced Cover User
2 years ago

Payroll EOFY terminated employee Gross incorrect on ATO YTD report

I have an employee that terminated and his gross payment is showing as zero 0.  I have attempted every solution that I can see on the forum and am very frustrated at the lack of support MYOB has sho...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Tish_Wise62 

 

Thank you for your post.

 

I appreciate your patience and understanding about this. I understand how frustrating it can be when you have no support to help you with resolving your issue. This is not the experience we want to provide our customers. I regret the inconvenience caused to you.

 

To help you with resolving your issue, can I please confirm if this employee has the correct figures in his/her payroll activity and register report?

 

Have you tried to follow these steps below?

  1. Remove termination date on employee card file and delete employee on STP reporting center under employee terminations tab
  2. Set the employee card file back to active
  3. Select the payroll year and send update event
  4. Wait for the status of send update event to be on "Accepted status"
  5. Check the YTD verification report if it has been rectified
  6. If rectified, add termination date on the card file and add the employee termination tab in STP reporting
  7. Inactivate the employee card file.

 

 

Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

 

Cheers,

Princess

 

  • Tish_Wise62's avatar
    Tish_Wise62
    Experienced Cover User
    2 years ago

    Thank you for the reply.

    Unfortunately it's coming back with a Accepted with Errors.

    • Employee income type contains invalid data. Check the field hasn’t been left blank, doesn't contain an extra space at the end of the value and doesn’t contain any invalid characters.
      (ATO error code: CMN.ATO.GEN.XML03)

    Again, I have looked at my MYOB information and cannot see anything incorrect.

    The Income type is Salary and Wages.

     

    Any other ideas?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Tish_Wise62 

       

      Thank you for your response.

       

      I understand that it is quite hard to look for each payroll information for this particular employee. I appreciate your patience on this matter. However, in order for us to fix the ATO error code, we will need to double check each payroll information entered. I would also suggest to delete or remove the payroll information then re-enter manually.

       

       

      Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

       

      Cheers,

      Princess

       

       

       

      • Tish_Wise62's avatar
        Tish_Wise62
        Experienced Cover User
        2 years ago

        I am beyond frustrated with this.

        I'm not sure how many of you work in there, but there is only me working here trying to rectify a problem via various emails that are not helping.

        It is stressful and unnecessary.

        The employee has the following payroll categories - Base hourly; PAYG Withholding; Superannuation Guarantee.

        Everything looks in order.

        The pay runs are done in batches so I am very concerned if I try to remove the payroll information and re enter manually it will throw everything else out. 

        Obviously they are in locked periods - I can accomodate this

        Do I have to send a correction/update to the ATO every time?

        Do I have to re enter everyone else's pay in as well as they are part of one payment?

        can i provide you with copies of any reports? 

        Why is it that my MYOB reports are correct and have been accepted by the ATO every time I sent off the pays and there is a problem now?

        I now have 2 weeks worth of payroll to be entered because I cannot fix this one problem.

         

  • Tish_Wise62's avatar
    Tish_Wise62
    Experienced Cover User
    2 years ago

    with reference to his figures in payroll activity and register report - these figures are correct and agree.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Tish_Wise62 

     

    Thank you for your response.

     

    Could you please process the workaround below:

    1. Remove termination date on employee card file and delete employee on STP reporting center under employee terminations tab
    2. Set the employee card file back to active
    3. Select the payroll year and send update event
    4. Wait for the status of send update event to be on "Accepted status"
    5. Check the YTD verification report if it has been rectified
    6. If rectified, add termination date on the card file and add the employee termination tab in STP reporting
    7. Inactivate the employee card file.

    Please let me know how you go about this.

     

    Cheers,

    Princess

    • Tish_Wise62's avatar
      Tish_Wise62
      Experienced Cover User
      2 years ago

      I was finally able to speak to an incredibly helpful consultant called Jacqui.

      She accessed my file and rectified the situation for me.

      Problem solved thanks to Jacqui

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