Forum Discussion

Tish_Wise62's avatar
Tish_Wise62
Experienced Cover User
2 years ago

Payroll EOFY terminated employee Gross incorrect on ATO YTD report

I have an employee that terminated and his gross payment is showing as zero 0.  I have attempted every solution that I can see on the forum and am very frustrated at the lack of support MYOB has sho...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Tish_Wise62 

 

Thank you for your response.

 

Could you please process the workaround below:

  1. Remove termination date on employee card file and delete employee on STP reporting center under employee terminations tab
  2. Set the employee card file back to active
  3. Select the payroll year and send update event
  4. Wait for the status of send update event to be on "Accepted status"
  5. Check the YTD verification report if it has been rectified
  6. If rectified, add termination date on the card file and add the employee termination tab in STP reporting
  7. Inactivate the employee card file.

Please let me know how you go about this.

 

Cheers,

Princess

Tish_Wise62's avatar
Tish_Wise62
Experienced Cover User
2 years ago

I was finally able to speak to an incredibly helpful consultant called Jacqui.

She accessed my file and rectified the situation for me.

Problem solved thanks to Jacqui

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