Forum Discussion

hippy_chippy's avatar
hippy_chippy
2 years ago

Payroll information not meeting ATO requirements

Hello,   Absolute newbie here..... I am trying to create a pay run and have entered all information like I normally do.  However, I keep getting the message 'Your payroll information doesn't meet ...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi hippy_chippy, 

      

    Thanks for reaching out to us. I'd like to extend to you a warm welcome to the Community Forum. I'm glad to assist you with your concern. We apologize that you're having difficulty with the error message you are getting when creating a pay run, and we appreciate you for sharing your concern with us. 

      

    When you process the pay run and report it to the ATO, are the reports being rejected? If so, is there an ATO error code with the reason for the rejection? However, If the pay has been accepted by the ATO, the data is successfully sent through.  

      

      

    Please don't hesitate to post again if you need help in the future. 

      

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 

      

    Cheers, 

    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi hippy_chippy, 

  

Thanks for reaching out to us. I'd like to extend to you a warm welcome to the Community Forum. I'm glad to assist you with your concern. We apologize that you're having difficulty with the error message you are getting when creating a pay run, and we appreciate you for sharing your concern with us. 

  

When you process the pay run and report it to the ATO, are the reports being rejected? If so, is there an ATO error code with the reason for the rejection? However, If the pay has been accepted by the ATO, the data is successfully sent through.  

  

  

Please don't hesitate to post again if you need help in the future. 

  

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 

  

Cheers, 

Leneth

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