Forum Discussion

gj_rh's avatar
gj_rh
Contributing User
8 months ago

Payroll onboarding - Completed by Employee not coming through to Employee Card

The payroll information hasn't come through to the Employee card after the Employee completed payroll onboarding.  The Employee received an email that the details have been submitted. I didn't rece...
  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi gj_rh,

    Thanks for your response. In that case, we recommend resending the invite to the employee. Some other users have resolved this type of issue by sending the invitation again.

    Please do let me know if it resolves for you.

    Looking forward to your response.
    Regards,
    Earl

gj_rh's avatar
gj_rh
Contributing User

Hi,

The card is blank except for the employee name & email address which were used to send the initial onboarding email.

 

I've been using the onboarding for 18 months and have never encountered this problem before.

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
8 months ago

Hi gj_rh,

Thanks for your response. In that case, we recommend resending the invite to the employee. Some other users have resolved this type of issue by sending the invitation again.

Please do let me know if it resolves for you.

Looking forward to your response.
Regards,
Earl

  • gj_rh's avatar
    gj_rh
    Contributing User
    8 months ago

    This worked.  Thanks for your help.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 months ago

      Hi gj_rh,

      You're welcome! We're glad to hear that your issue has been resolved. If you have any more questions in the future, don't hesitate to start a new post, and we'll be here to help you.

      Regards,
      Earl

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