Forum Discussion

Experienced Cover User

5 years ago

Payroll processing payroll - not recording in electronic payments

Hi There, I am trying to process payroll after recently updating to AccountRight 2020.2. All employee pays are there as I have imported them in however when I go through to process payments the...

Melisa_D
5 years ago
Hi Sand3977,

Thank you for your post, I've received the information and I've had the script run over your company file.

Please do let us know how you go.

Melisa_D

Former Staff

5 years ago

Hi Sand3977,

Thank you for your post. Can I please confirm if you have the latest build version of AccountRight installed, this is AccountRight 2020.2.23.9038 ? (This can be found by going to Help > About MYOB AccountRight).

If you are on this latest build version, can you please send me a private message with the following information so I can arrange to have a script run over your company file to fix this:

Serial number
Your full name and email address
File ID (This can be found by going to Help > About MYOB AccountRight)

Sand3977
Experienced Cover User
5 years ago
Hi Melisa

Are you able to confirm you have received the information you needed to check our company file as we are still having this issue?

Thanks Suzie.
- Melisa_D
  Former Staff
  5 years ago
  Hi Sand3977,
  
  Thank you for your post, I've received the information and I've had the script run over your company file.
  
  Please do let us know how you go.
  - Sand3977
    Experienced Cover User
    5 years ago
    All fixed now Melisa thank you very much!
KnobelTam
Experienced Cover User
5 years ago
Hi Melisa_D
I am having the same issue. I have sent you a PM to resolve. Thank you