Forum Discussion

Sand3977's avatar
Sand3977
Experienced Cover User
4 years ago
Solved

Payroll processing payroll - not recording in electronic payments

Hi There,    I am trying to process payroll after recently updating to AccountRight 2020.2.  All employee pays are there as I have imported them in however when I go through to process payments the...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Sand3977, 

     

    Thank you for your post, I've received the information and I've had the script run over your company file. 

     

    Please do let us know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi Sand3977, 

 

Thank you for your post. Can I please confirm if you have the latest build version of AccountRight installed, this is AccountRight 2020.2.23.9038 ? (This can be found by going to Help > About MYOB AccountRight).

 

If you are on this latest build version, can you please send me a private message with the following information so I can arrange to have a script run over your company file to fix this:

  • Serial number 
  • Your full name and email address 
  • File ID (This can be found by going to Help > About MYOB AccountRight)
  • Sand3977's avatar
    Sand3977
    Experienced Cover User
    4 years ago

    Hi Melisa

     

    Are you able to confirm you have received the information you needed to check our company file as we are still having this issue?

     

    Thanks Suzie.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      4 years ago

      Hi Sand3977, 

       

      Thank you for your post, I've received the information and I've had the script run over your company file. 

       

      Please do let us know how you go. 

      • Sand3977's avatar
        Sand3977
        Experienced Cover User
        4 years ago

        All fixed now Melisa thank you very much!

  • KnobelTam's avatar
    KnobelTam
    Experienced Partner
    4 years ago

    Hi Melisa_D 

    I am having the same issue.  I have sent you a PM to resolve.  Thank you