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LeeJarvis's avatar
LeeJarvis
Member
8 months ago

Payroll Register and Payroll Activity reports not agreeing

Hello,   We have an employee whom resigned during this financial year and since has returned. To get her entitlements to agree, I have created a new  card file for her. The issue is her Salary Sacr...
LeeJarvis's avatar
LeeJarvis
Member
8 months ago

Good Afternoon Princess,

 

Thank for your email. I have reversed the alterations that were made through payroll to our employee’s entitlement balances with no change to Payroll Register Report. I think your team will need to correct. Please advise what information you will require.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi LeeJarvis​,

     

    Our team would be happy to dig deeper into this for you! Just reach out to them directly on live chat via the virtual assistant MOCA, or create a support ticket via MyAccount, and don’t forget to include the following details:

    • Screenshots of the payroll reports
    • Any steps you’ve already taken to help us narrow things down

    Cheers,

    Princess

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