Payroll Reporting Centre - does not load - Unable to make payment for staff
We moved from STP 1 to 2 last week and I was going to do my first pay roll. I notice that Payroll Reporting does not work. I get the little hour glass for a split second and then nothing else happens, the expected page does not open. So am I going to proceed. Looking at the forum, this seems to be a known issue, so I am surprised that no guidance has been posted yet.
I have now managed to open the payroll reporting centre and notice that since the update to STP2, two prior pays were flagged with errors. In one case the resignation date was missing and in one case the Working Holiday Maker pay did not have the country included (which appears to be relevant in STP 2 but not STP1). I have now amended the relevant employee cards and sent update events. These now show in online file as accepted (or at least the number of employees in the update event matches the number of employees in the last payroll). I am not sure if there is any way to check on the accuracy of the current payroll data and more importantly, I am still not able to lodge a new payroll. How am I going to make payment? The error message now just states: Validating payroll information for Single Touch Payroll failed.
Hi TomD
Apologies for the delay in getting back to you. I'm glad to hear that you were able to resolve the issue with reporting STP from your pc.
When reconciling STP and payroll I think it helps to know where the reports get their data, so:
- the Payroll Activity report gets it's data from the pays processed in Process payroll
- the Payroll Register, Payroll Summary and STP YTD reports all get their data from the employee card>>Pay history
My first step is to run the Activity and Register reports and make sure they are the same. You can then check those reports against the Summary of payments reports for employee values. Or, check the Payroll Summary report against the YTD verification report for employer values.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
