Payroll summary is Balanced by the YTD does not match one terminated employee

Hi DebDSD 

Thank you for your post.

I would suggest to check the payroll register and payroll activity first, if they match with your YTD reports. However, since this is only for the terminated employee whose not showing up figures. I'll provide you the current resolution that may help you resolve this.

Have you finalised the terminated employee? If yes, kindly undo the finalisation and process the following workarounds below:

• Remove the employee termination date on employee card file and delete employee on STP reporting center under employee termination tab
• Set the employee card file back to active 
• Select the payroll year and send update event
• Wait for the status of send update event to be on "accepted" status
• Check YTD verification report if it has been rectified
• If rectified, add termination date on the card file and add the employee on employee termination tab in STP Reporting
• Inactivate the employee card file

Please let me know how you go about this.

Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

Cheers,

Princess