Forum Discussion

debbie64's avatar
debbie64
Experienced Cover User
6 years ago

Payroll

When I got into payroll details and then into standard pay it says the pay frequency is weekly even though in the wages section it says the pay frequency is fortnightly. When I initially click on for...
  • Theresa_D's avatar
    Theresa_D
    6 years ago

    Hi debbie64 

     

    Thanks for verifying that this is happening in the Clearwater file as well.  The next troubleshooting step is to sync the file to a different location and see if it makes a difference.  See the help article Manual synchronisation for assistance with this. 

     

    Apologies for the back and forth required in troubleshooting this as we have to uncover whats causing this odd behavior in the system. Keep me posted and we'll proceed. 

Theresa_D's avatar
Theresa_D
Former Staff

You're very welcome debbie64 . Thanks for your patience throughout the troubleshooting process. I'm glad this is working for you now! 

debbie64's avatar
debbie64
Experienced Cover User
6 years ago

Hi Theresa,

I have just done a pay run and I am still having problems with the hours worked in the fortnight.

I cleared the cache and made sure all employees had the correct information in their card file.

On the staff's pay sheet where it say Base Hourly it says 152.00 which is obviously double the fortnightly hours.

I have screen shots of the pages but they are of a sensitive nature.

Please let me know how to send these shots to you.

Thanks

Deb

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi debbie64 

     

    You can send me the screenshots via Private Message.  Apologies for the frustration with this, its starting to look like a repair issue for the data file team.  Please include your Serial number, phone, contact name, client id, and other account info in the private message so I can include this if it needs to be escalated. 

     

    Thank you for your patience. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.