Forum Discussion

BPA's avatar
BPA
Experienced Cover User
3 years ago
Solved

Payroll

I am unable to process pays in a number of my files.

 

My files keep shutting down.

 

The Error Message is:
An item with the same key has already been added.

 

I have been able to run pays in other files, so I am at a loss.

 

Please help.

Andrea 

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    HI BPA 

     

    We are aware of issue where some users are unable to process pays in the new payroll year. This is under investigation by our developers. In the meantime, please refer to this post for a possible workaround and further instructions: Unable to process pays in the new payroll year

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    HI BPA 

     

    We are aware of issue where some users are unable to process pays in the new payroll year. This is under investigation by our developers. In the meantime, please refer to this post for a possible workaround and further instructions: Unable to process pays in the new payroll year

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • BPA's avatar
    BPA
    Experienced Cover User
    3 years ago

    Hi, 

    We run 39 seperate MYOB files, I am unable to run my pays on 4 of them.

    Can you plese tell me if I can take all of them online so I can run the pays, then back them up and retore them as suggested in your blog?

    The last 4 digits of Our Serial number is ...0337

     

    Thanks

    AD

    • BPA's avatar
      BPA
      Experienced Cover User
      3 years ago

      Hi Tracey,

       

      How do I know if I have enough active online accounts available

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi BPA 

       

      I've had a look at your account and you can put those files online. This help article has full instructions: Put your file online

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.