Forum Discussion

JoseGomez2022's avatar
JoseGomez2022
Contributing User
2 years ago
Solved

Payroll

Extremely frustated about this issue.   Unsure of what is causing it as well as the MYOB Technical team as they could nto be able to sorted this out so far (July 06th 2022) Just processing a weekl...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi JoseGomez2022,

     

    Thanks for providing those details. 

     

    I've just run a script over your file that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

     

    Please let me know if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

JoseGomez2022's avatar
JoseGomez2022
Contributing User

Hi Sam,

 

Indeed very disappointed.

 

Attached requested information

 

Serial #: xxxx xxxx 5012

Company File ID: 1

Product: AccountRight Plus AU 2022.5.0

Build: 2022.5.24.6773

Ref Numer of my call today: 01061465

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi JoseGomez2022,

 

Thanks for providing those details. 

 

I've just run a script over your file that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

 

Please let me know if the issue persists. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • JoseGomez2022's avatar
    JoseGomez2022
    Contributing User
    2 years ago

    Thank You Sam,

     

    It is amazing the gat in problem solving skills bewteen the people you get to talk from MYOB (1300) and the one you get to deal with on this community group from MYOB.

     

    It took you less that 5 min to get it fixed and me over 5 hours (2 last night and 3 today) trying to talk to someone to get it fixed.

     

    Anyway the end result is what we are after, so thank you very much Sam.

     

    Jose G.

     

    Regards,