Forum Discussion

SNSAU's avatar
SNSAU
Member
1 year ago

Payrun>payroll data of a client is not loading unlike other clients which are getting loaded quickly.

 I am having issue with only one particular client company payrun and payroll the web page after clicking payroll is not loading, In dev tools the chrome shows the error code 400 This is shown in ne...
Error
payrun
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi SNSAU,

 

The error "net::ERR_CERT_COMMON_NAME_INVALID" usually indicates a potential issue with the SSL certificate. You can troubleshoot this by following these steps:

  • Clear your cache to resolve any issues caused by outdated or corrupted data stored in your browser
  • ensure that the SSL certificate is correctly configured and matches the domain name
  • Make sure that all required fields, especially the "Threshold" field, are filled with valid values

We also suggest reaching out to your IT expert for more assistance. 

 

Cheers,

MYOB

SNSAU's avatar
SNSAU
Member
1 year ago

hi Princess_R thank you for your reply 
1. I have tried clearing the cache and even login via incognito mode still the webpage is not loading 
2.  the domain name is valid and correct 
3. I have no idea how to fill threshold values please help on this
Thank you!
in addition can i raise issue with MYOB team for this case please help me with their email id

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.