Forum Discussion

JulieMac2's avatar
JulieMac2
Experienced User
2 years ago

Random payslips not emailing

Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contact...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi JulieMac2,

Thank you so much for your post and welcome to the Community Forum!  

 

I'm sorry to hear that you were having issues with sending payslips and thanks for the detailed information. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. There can be a few reasons why emails are not being received, as such, I'd recommend going through the troubleshooting in this help article: Email troubleshooting 

  

If you continue to have problems, please let us know so that we can troubleshoot further. 
Regards,
Earl

  • JulieMac2's avatar
    JulieMac2
    Experienced User
    2 years ago

    Hi Earl, and thank you for your response.

    I have gone through the 'email troubleshooting', and it either doesnt apply to my situation or then wasnt relevant or didnt help :(

     

    So, yes please, if you able to offer further assistance that would be most appreciated.

     

    Thanks

    Julie

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