Random payslips not emailing
Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contact...
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Hi
You're welcome! Feel free to reach out again if you have any more questions or concerns while we await a solution. We'll be happy to assist you.
Regards,
Earl
Hi Earl
I am also having the same problem for months now. Yesterday I double checked that all 36 were checked to be emailed. Emailed them off and when I checked this morning only 31 were sent although all 36 were marked as emailed. The 5 people whom didn't receive this time round received it last time, however last payrun 8 staff didn't receive. They all have differing email addresses , gmail, hotmail, bigpond, optus. They are never a group of employees (example surname S-T ). We have tried all your suggestions. Can you please advise of something further to rectify this.
Thanks
Heather
Hi Heather_Optix,
Thank you so much for your post and my apologies for the late response. We're aware of an issue in AccountRight where some emails may not be sent when sending multiple emails. This issue is currently affecting only a limited number of users, and we've identified your account as one of those impacted. Our team is actively working on finding a solution. In the meantime, if you come across any payslips that weren't successfully emailed, the temporary solution is to resend them. Thank you for your patience as we strive to resolve this matter.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
EarlHi. We have also been having this problem for some time. Each payrun I check the emails and resend the ones that haven't been sent. Sometimes they have to be resent a couple of times. When do you think this problem will be resolved?
