Random payslips not emailing
Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contact...
Forum Discussion
Hi Earl
I am also having the same problem for months now. Yesterday I double checked that all 36 were checked to be emailed. Emailed them off and when I checked this morning only 31 were sent although all 36 were marked as emailed. The 5 people whom didn't receive this time round received it last time, however last payrun 8 staff didn't receive. They all have differing email addresses , gmail, hotmail, bigpond, optus. They are never a group of employees (example surname S-T ). We have tried all your suggestions. Can you please advise of something further to rectify this.
Thanks
Heather
Hi Heather_Optix,
Thank you so much for your post and my apologies for the late response. We're aware of an issue in AccountRight where some emails may not be sent when sending multiple emails. This issue is currently affecting only a limited number of users, and we've identified your account as one of those impacted. Our team is actively working on finding a solution. In the meantime, if you come across any payslips that weren't successfully emailed, the temporary solution is to resend them. Thank you for your patience as we strive to resolve this matter.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Hi. We have also been having this problem for some time. Each payrun I check the emails and resend the ones that haven't been sent. Sometimes they have to be resent a couple of times. When do you think this problem will be resolved?
Good morning Earl
I has now been months and still no update on how this matter will be resolved.
As you can see there are plenty of users that are experiencing this same issue.
I have to add 30 minutes on to each payroll processing to 1. first determine which payslips werent sent, and 2. go through and re-send the payslips.... and they dont all resend the second time, so sometimes this takes three or four attemps to resend.
When will there be a solution? Do we get some kind of kind of discount off our monthly subscription to allow for this inconvenience?
Thanks
Julie
We have also been having issues with random payslips not being sent now for some months. It would be appreciated if an update could be provided. Today only 7 payslips of the 11 were sent.
Thank you
Jo
I am also having this problem. Luckily we are a small business and it's generally only 1-2 payslis that are missing each week, but it is still very frustrating when staff have to keep coming to me to request a re-send.
A prompt resolution to this MYOB issue would be greatly appreicated.
