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Taylor17's avatar
Taylor17
Experienced Cover User
4 years ago
Solved

RDO Accrual Question

When I print out the Entitlement Balance (Detail) report for RDO's, the hours accrued do not appear on the week I pay out on an RDO i.e. the accrual column is blank against that pay week, even though the accrual appears on the employee's pay slip.

Anyone have any help for me with this one.

Regards, 

Merrin Robertson

Taylor Engineering Co Pty Ltd

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Taylor17 


    Are the total hours showing correctly on the Entitlement Balance Summary report? Also, is this happening for all the employees and only for the RDO category? If you could attach both the summary and detail reports here, we'll be able to investigate further. 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi Taylor17 


    Are the total hours showing correctly on the Entitlement Balance Summary report? Also, is this happening for all the employees and only for the RDO category? If you could attach both the summary and detail reports here, we'll be able to investigate further.