Forum Discussion

MichRalph's avatar
MichRalph
3 years ago

Delete / reverse a pay run - Getting Error Msg

Hi, I have been trying to delete pays (processed all the way through to waiting on the electronic payment screen) since the 26th of September. I have been on hold multiple times for 2-3 hours at a ti...
Sam_R's avatar
Sam_R
Former Staff

Hi MichRalph,

 

Thanks for your post.

 

To delete/reverse a pay run, please see the below help article to guide you through this process:

 

Feel free to reach out if you had any further trouble with that. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MichRalph's avatar
MichRalph
3 years ago

Thanks Sam,

 

I have tried the suggestions on that link a few times and keep getting the same error msg which I mentioned in my first post.

 

After I click on the delete transaction I get "Something has gone wrong and AccountRight needs to close". I click on the check for a solution option and get the error "AccountRight 2022.9.24.7350 Error information: SingleTouchPayrollServiceError (100102) "

 

Thanks

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi MichRalph,

     

    Thanks for letting me know.

     

    So that I can investigate that error in detail, could you please locate your diagnostic/error log and attach it in your reply? 

     

    • Finmar's avatar
      Finmar
      3 years ago

      Hi Sam

       

      I am also having the same issue, is there a solution available?

       

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Finmar,

         

        Thanks for reaching out. 

         

        I'm unsure if MichRalph has resolved this, however, if you could provide AccountRight Diagnostic Log in your reply, I'd be happy to investigate this further for you. 

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