Hi L-Mac,
Thanks for sharing all that detail. Appreciate you taking the time to break it down. Since the pays weren't submitted through STP in MYOB, you should normally be able to delete or reverse them, so you're definitely on the right track thinking that. For the other pay runs where you're only seeing the Reverse option, that usually means they've already been accepted by the ATO via STP, so deleting isn't available anymore. You can check out this article for more information: Fixing a pay.
Regards,
Sai
Thanks for responding. I truly wish it was that simple, unfortunately STP has NOT been used at all with this client - so no pays have ever been processed through STP system. Hence why I am so confused. I did follow that link that you provided numerous times to see if there was another issue that I had overlooked. to no avail. I even undid all the reconciliations and deleted the balancing transactions and re entered all the pays in the qtr Jul-Sept, this has left me with double entries of all the pays - hence my reconciliation is a nightmare. I can reconcile but I am left with additional unreconciled payroll entries, further to this, it now affects my payroll reports.
I am able to do my "balancing" bookwork for quarterly lodgment but am concerned that handing the file back like this to the client with them able to see the unbalanced transactions will cause a dilemma for them.
If I cant determine a solution for this, is the following a workaround??
Awhile ago you could "hide" these transactions that you just couldn't balance and didn't want to appear anywhere - dont remember how - is this still available??
Hi L-Mac,
Thanks for providing the detail. The "hide" function is designed for bank feed transactions that are not matched or allocated. When you hide a bank feed transaction, it is removed from the active view in the Bank Transactions page but remains in the system for audit purposes.
In this situation, our backend team is best placed to investigate this further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Thankyou That was the "work" I was thinking - yes I realised it was still just not in their face when trying to reconcile ..
I will follow up on the MOCA and MyAccount - think support case submission might be in order,,
