Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile nu...
Forum Discussion
Unfortunately, the advice provided does not offer a solution. I have updated my number several times and still nothing. The verification email is non-existent! And this is the case for other pay super administrators I have set up.
Reaching out to support is futile as business do not have the luxury of waiting around for 3+ hours to get a real time response. And online support doesn't respond.
Thanks for getting back to us, and I’m sorry this has been so frustrating. If updating the number hasn’t helped, the next step is to take a closer look at your specific Pay Super setup. That part does need our support team to check directly, as they’ll need to review what’s happening in your file.
We know wait times have been longer than usual because demand is higher across our support channels right now, but our team is working hard to get through customer enquiries as quickly as possible and help everyone who needs support. While you’re waiting in the queue, you can also connect with our live chat team through our virtual assistant MOCA.
Cheers,
Princess
