Forum Discussion
Hi HarrisSmoke,
Thank you for sending these details through, I will investigate these and let you know how I go.
Sonya0202, If you prefer, please send these attachments via private message.
Hi Sam,
Can you please advise as soon as possible a solution for this issue. I have staff requesting their final STP figures.
If you do not have a solution please advise where i should turn to next?
Thanks
Kathy
- Sam_R2 years agoFormer Staff
Hi HarrisSmoke,
Apologies for the late reply.
As you have tried these additional troubleshooting steps to try and resolve this but the issue persists, your issue is sounding like my original guess that I mentioned earlier in this thread:
"The Payroll Register and Payroll Activity do not reconcile with each other, and if this happens it generally indicates that an adjustment has been made in Pay History in the employee card. To resolve this, you will need to change the Pay History back to what it was, then process a $0 pay dated 30 June to update STP"
This issue is also mentioned in this post:
"The first question you need to ask is... Do the Payroll Activity and Payroll Register reports match?
- If the answer is NO, this indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP"
In your case, if you have already entered a pay run into the new financial year, you will need to restore a back-up prior to the payroll year rolling over, then change the employee's Pay History back to what it was, then process any changes/adjustments through Process Payroll (If required). Then process a $0 pay to update STP. Once the reports are matching, you can finalise your employees.