Forum Discussion

SharonT2's avatar
SharonT2
2 years ago

Re: Payslip error message when emailing or printing

I haven't tried viewing or printing payslips, but I have had an on-going issue with payslips not emailing since around July, and have been continuing to email MYOB about this with very little resolve...
Celia_B's avatar
Celia_B
MYOB Staff

Hi SharonT2,

 

Thank you for your post and welcome to the Community Forum. 

 

I understand that you are having difficulty in emailing your pay slips. We are sorry to hear about your experience. In this matter, could you please go to Setup>>Preferences>>Emailing>>Untick "send emails using AccountRight>>Click OK or you can always change that option by ticking or untick the box.  

 

I hope this helps. If you need further assistance with this, or if you need help in the future, please don't hesitate to create a new post. We are happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

SharonT2's avatar
SharonT2
2 years ago

Hi Cecilia ... our issue has been escalated with MYOB as has been ongoing for months.  We are still waiting for a solution.

 

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