Hi KylieSmith,
Thanks for the screenshot. A good first check is the employee’s Standard Pay. If there are hours entered against the personal leave pay item there, that can cause personal leave to be deducted each pay run even when the employee hasn’t actually taken any. You can check that here: Review standard pay details.
Once you’ve checked the Standard Pay and removed any personal leave hours there, you can then work out how much personal leave the employee should actually have and adjust the balance to correct it. This guide steps through adjusting leave balances: Adjusting leave entitlements.
If it’s still behaving the same way after those checks, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s going on.
Cheers,
Doreen
