Forum Discussion

Marika2024's avatar
Marika2024
Member
1 year ago

Security Certificate issues - revocation / Payroll Reporting Declaration issues

Hi,   I'm having issues logging into MYOB since last week. It is extremely slow to load and then has displayed the Securiy Alert for revocation of the security certificate.    I've have followed ...
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi Marika2024,

 

Welcome to the Community Forum!

 

Thank you for attempting to install the certificate manually. If the installation of the certificate did not resolve the issue, please consider uninstalling and then reinstalling the app.

Regarding the payroll submission matter, could you kindly inform me if you encountered any error messages? This information will assist us in further investigating the issue.

 

Would you mind sending me a private message with the following details?

  • Serial number
  • Full name and email address
  • Screenshot of the error message encountered when declaring the pay run

I look forward to receiving your response soon!

 

Cheers, 

Princess

Garlin94's avatar
Garlin94
Experienced Cover User
1 year ago

Hi,

I too am having this exact same problem now. It has been happening for the past 3 weeks.  To finish the payroll declaration, I have to login to the business via MYOB web browser and submit. We have another separate business that we don't have payroll for and it is also displaying the security alert for revocation of the security certificate. I have tried also installing the certificate manually to both businesses and it does not work. Is it something in the update?

Regards

Linda 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.