Forum Discussion

MelBax's avatar
MelBax
Experienced Cover User
1 year ago

Timesheet approval failed. Unable to approve timesheets.

I am having trouble approving a timesheet for an employee. It is only one out of the 5 logged. I have successfully approved 4 others for this employee   Timesheet approval failed. Unable to approve...
Hannah_V's avatar
Hannah_V
Former Staff
1 year ago

Hi, MelBax. Thank you for your post. 

 

Aside from the resolution mentioned on this thread, can you please try the following steps:

  1. Log out of MYOB Team 
  2. Go to the Payroll tab, and choose the Payroll Categories button 
  3. Find the Base Hourly category and ensure that is is exactly named Base Hourly. It is case sensitive, and cannot be anything else, eg base hourly or Base Hourly Wages 
  4. In the Base Hourly Category, click on Employee, and ensure the relevant employee is marked with a tick.
  5. Click OK. 
  6. Approving Manager should now be able to successfully approve timesheets.

Let us know if you require further assistance and we are here to help you.

If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. 

 

Best regards,

Hannah

MelBax's avatar
MelBax
Experienced Cover User
1 year ago

Yes I have done all of the above.  It is strange that I can approve some of the employee's (ie same employee) timesheets eg Monday, Wednesday, Thursday & Friday's but not Tuesdays.

 

 

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    1 year ago

    Can you please check your timesheet preferences?

     

    To set up timesheet preferences:

     

    • Go to the Setup menu and choose Preferences. The Preferences window appears.
    • In the System tab, select the I Use Timesheets for [...] and My Week Starts on [...] preference.
    • If you want to use timesheets to record:
    1. activity slips as well as payroll information, select Time Billing and Payroll from the I Use Timesheets for [...] list.
    2. payroll information only, select Payroll from the I Use Timesheets for [...] list.
    • Select the first day of your timesheet period from the My Week Starts on [...] list, enter the first day of your timesheet period. Note that if you just use timesheets for payroll and your pay period starts on a different day each period, for example, you pay monthly, you can select any day.
    • Click OK.

     

    Please let me know how it goes, thank you.

    • MelBax's avatar
      MelBax
      Experienced Cover User
      1 year ago

      I have checked the timesheet settings and all are correct.

       

      I don't have a problem with any other employees. Only this one and only one day Tuesday 12/03/2024.  I can approve all other days for this employee.

      • Hannah_V's avatar
        Hannah_V
        Former Staff
        1 year ago

        Hi, MelBax. Can you try resubmitting timesheet for that time - does an error show again as well? If the workaround doesn't resolve the issue, we recommend reaching out to our support team via live chat or submitting a case in My Account (myaccount.myob.com).

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