Hello Princess,
As per the original post, the employee has answered the questions correctly - it is MYOB applying the incorrect tax rate to the employees' responses. If paid weekly, a minor who does not declare a TFN does not have tax withheld from pay. MYOB is applying the No TFN resident tax rates rather than the Tax Free Threshold tax rates. This is from the ATO:
The amount you need to withhold from payments to the employee is nil if all of the following 3 conditions are satisfied:
It's like talking to a brick wall.
The MYOB Moderators seem to not read our posts. We put our time and effort into explaining things clearly, and the responses, are just nonsense, unrelated and patronising.
If MYOB can’t adequately handle superannuation and can’t adequately handle employees under 18 years of age, should you even call it payroll software…
Hi ELC-Leo,
Thank you for your post.
I hear your frustration loud and clear. It's beyond frustrating when it feels like your concerns aren't being heard or addressed appropriately. Your time and effort in explaining the issues deserve thoughtful responses. Your feedback about these shortcomings is valid and important for us to consider in improving our software. Rest assured that I'll share your feedback about the self-onboarding form, etc. with the team. Our development team manages these aspects, and while I wish I could provide a specific timeline, it's a bit beyond my scope, but I'll consult on this matter with the relevant team.
Your input matters, and we're committed to making improvements that align with our users' needs. If you have any other concerns or questions in the meantime, I'm here to assist you!
Your patience and understanding are highly appreciated.
Cheers,
Princess
