Re: YTD Verification Report incorrect 2021-22
Hi There Also having trouble with STP YTD reports. Payroll Register and Payroll Activity balance. YTD balance is incorrect. Traced it to 2 employee payrun earlier in the year on seperate oc...
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I have the same problem. I have found a pay processed earlier in the year doubled up the employees pays when recorded. I reversed one set of pays, this made the payroll report correct , but STP YTD and payroll history shows no figures were processed at all for that pay. ???
I have also had to process first payroll for this financial year, therefore I cannot access history now to fix 🙉🙉
We are also having major problems with YTD finalisation for 4 terminated employees. I have tried everything I can think of including unterminating them in ATO STP reporting and reactivating them in the system (not unterminating them in MYOB just reactivating their cargs. I have checked all payroll categories and their classifications are correct and STP is accepting the $0 update , but these employees are all showing as $0 gtross pay which is incorrect. 3 were pre STP2 and 1 was post STP 2 all other employeees, terminated or otherwise are fine.
Please help as this is getting urgent and we need to roll the Payroll year
I'm having the same problem with the ATO Verification Report. It is out by the gross salary of 1 terminated employee.
I've hit the "undo" for termination on the ATO reporting side as well as the MYOB side, and then run the report again, but it made no difference.
The MYOB moderator's advice is to finalise the terminated employee, even if the verification report is incorrect. I'm not keen to do this...
MYOB needs to get onto this, as the 14th is looming!
I had the same issue, and this is how I fixed it. Remove the tick from "inactive" employees, delete their termination dates (make sure you save the changes) and run a zero pay run for 30/06/2022. Everyting then matched up. I think it was something to do with employees that were terminated prior to the introduction of STP2. Hope this helps
did you get an answer for this as mine is doing the same
I had this issue last week. I had to make each employee active and take out their termination date. then I had to do zero dollar pays for them. This brought the figures back in the YTD finalisation. I then could do the EOY Finalisation. I had to put the termination dates back in and then make them inactive again. I have now noticed that there are others in my EOY Finalisations that are $0 for the gross wages, but the PAYG is there...so now will have to talk to MYOB about that as well as waiting on hold for 2 hours with an error message doing the pays, which I believe is something to do with salary sacrifice.
I also have this issue
Payroll Summary, Payroll Activity and Payroll Register all agree but YTD verifiaction report is WAY OUT and all the issues are with employees that have left.
mine too Real_Estate_WA :-( except none of my employee amounts match up. Even the ones still employed
I found once the terminated employees are corrected by unterminating, running $0 pay run etc, that then all the other employees went wrong and previously were correct. I then ran a $0 pay run for everyone and that corrected them.
I'm not a MYOB expert but this worked for me.
Take out the termination date and note the date for later, make sure all employees who are inactive, active agian and run $0 update. The problem was also made worse for me because I had set us up for STP 2 and changed all the payroll categories to the new correct ones but when time came to finalise, STP2 has reverted back to STP1 with the ATO so all categories in MYOB were incorrect and not sending to the ATO!!!!!
I have 110 employees and 60 payroll categories!! It has taken me all day to troubleshoot all possible fixes but finally it works. Now I have to set up STP2 again!!
MYOB,
Would have been nice, if in your end of year instructions, you told us to check all employee cards are active to start with so that the informatin flows through with the $0 update. Without it terminated employees come through with $0 gross.
Perhaps not prompt us to set up STP2 halfway through a year until we have done EOFY finalisations? and put more people on in your call centres at this time fo year!!!
Not happy Jan
I dont know if it helps but i have this problem also, i just finalised one of my terminated employees even though the reports didnt match and the verification report said she had $0 gross wages. I have now called her and asked her to check her mygov account to see if she has the right details from the ATO and yes she does however it says not tax ready yet, so she is going to keep checking and let me know if it does become tax ready. I just thought it is definately a positive if they are getting the right figures from the ATO
Hi MYOBperson101
Any news from the staff that her end it is said tax ready.
Thanks for your hlep.
We had a problem with ours as well and this morning I finally managed to sort it out.
I removed all their termination dates and ran a Zero pay which I lodged with the ATO. BUT before I lodged I had to go in and add their income type on the Tax tab of their Card file.
Pain in the neck - I had over 20 terminated employees but at least now I can finalise at last.
Good Luck
Jeanette
You need to remove the termination date from their file as well as re-activate them in payroll, then process a $0 payroll. This corrected the issue for all my terminated employees other than 1 who has an ETP and i can't work out.
I have already tried doing a 0 payroll. The super figures have been adjusted in history. I believe i need to change back to original entry and re-enter through payroll to correct. But not sure how to access pay history 21/22 year.
Hi SuW
If the Payroll activity and Payroll register reports don't match it does mean that a manual change has been made to the employee card>>Pay History. Payroll changes should only be processed through payroll to ensure all reporting is correct.
To change the Pay History for the previous payroll year you will need to:
- take a back up of the current online file
- restore a back up taken at 30 June
- correct the Pay History
- process a $0 pay with payment date as 30 June to update STP
- process any adjustment pays, only if required
- restore the back up of the current online file
