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WZelada's avatar
WZelada
Contributing User
3 years ago
Solved

Unable to process firts payroll 2021-22

I am trying to run the first payroll for the new year 2021-22

Payroll

Process Payroll

Entering details of Pay Period

I am using Product: AccountRight Plus AU 2021.3.0

Server Version

I am not able to process it and getting the below error message.

Application Version: 2021.3.24.4119

Application File Version: 2021.3.24.4119

Incident Id: 5df6d406-728a-46d9-9a57-cb7383d413f9

Time: Sunday, 11 July 2021 4:43:34 PM

Code:

System.ArgumentException

Message:

An item with the same key has already been added.

  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi WZelada 


    I would recommend checking out Unable to process pays in the new payroll year for more information on that particular situation.


    Just taking a look at your account, I can see that company file IDs 3 and 4 are listed as using the Live Services. As such, I would recommend going to Help>>About AccountRight in those company files and checking the company file ID. If the company file ID in the file that is generating the message is ID 3 or 4, you want to go File>>Go Online (Upload this File). This will upload the company file to the cloud and allow you to process those pays as intended. Note: If you are using a network situation File>>Go Online may be greyed out or not listed, this is typically caused by opening the company file across the network library. You would want to move the file locally or open the file directly on the host machine.

     

    If you do decide to move the company file back to the server after the above process you are welcome to do so via taking a backup of the online file (File>>Backup). Once completed, go File>>Restore and select to Restore into a library on your computer/network. You'll need to ensure that all users open that newly restored file going forward.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi WZelada 


    I would recommend checking out Unable to process pays in the new payroll year for more information on that particular situation.


    Just taking a look at your account, I can see that company file IDs 3 and 4 are listed as using the Live Services. As such, I would recommend going to Help>>About AccountRight in those company files and checking the company file ID. If the company file ID in the file that is generating the message is ID 3 or 4, you want to go File>>Go Online (Upload this File). This will upload the company file to the cloud and allow you to process those pays as intended. Note: If you are using a network situation File>>Go Online may be greyed out or not listed, this is typically caused by opening the company file across the network library. You would want to move the file locally or open the file directly on the host machine.

     

    If you do decide to move the company file back to the server after the above process you are welcome to do so via taking a backup of the online file (File>>Backup). Once completed, go File>>Restore and select to Restore into a library on your computer/network. You'll need to ensure that all users open that newly restored file going forward.

    • WZelada's avatar
      WZelada
      Contributing User
      3 years ago

      Thank you Steven_M 

      It worked.

      I now have completed processing the payroll.