Re: YTD Verification Report incorrect 2021-22
Hi There Also having trouble with STP YTD reports. Payroll Register and Payroll Activity balance. YTD balance is incorrect. Traced it to 2 employee payrun earlier in the year on seperate oc...
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I am having a simliar issue, except I have now done 3 zero payruns.. I had already unterminated and made them inactive... And added the "Income Type"...
The total in the top right of the screen is correct (when you add in the unused leave amounts), but the total in the PDF Verification report is out by one whole employee - not a terminated one!!!
Each individual's amount matches summary to the cent, but the total is wrong!
It also isn't showing the ETP deduction from one terminated employee :(
Waited on hold yesterday for an hour only to have my call cut off... Got in to work to call at 8am and been on hold since then...
My staff are hassling me!!
Maxx Music
Have you checked the payroll categories for that employee that isn't terminated have been allocated right?
I was on hold for 3 hours and 17 minutes and finally someone picked up. He suggested that I make all my terminated employees ( I had close to 50 terminated employees!) active again and take out their termination dates, make sure all the new STP2 payroll categories are all set up properly and then do a $0 pay for all employees. After having to put in salary and wages (in the taxes area) in many of these terminated employees and find country of origin for some of these employees, I finally did the $0 pay for all employees and all the gross wages and PAYG were back in the the EOFY Finalisation and it even finally matched the verification report! Finally..now I have to go and make all nearly 50 employees inactive again and put in their termination dates....not happy MYOB! You have created a huge headache a lot of extra work for many people! ...and not happy about being on hold for over 3 hours! Good luck everyone!
Yes, they went through all of that with me today... They couldn't explain it either!!
Where do we put Country of origin? Haven't heard that mentioned yet?
But to top it off.. I just finalized everybody like they told me to and some the amounts changed!!!So I have now unfinalized and sent another zero payrun and I'm leaving it until they call me back next week about the ETP Tax amounts not showing.
Not happy at all!! This whole process was supposed to make it easier!
I needed to put in Country of Origin for the Working Holiday Maker Visas in the taxes area. Most employees are Wages and Salaries and you don't need to put in anything else, but overseas employees with the working holiday visa, you have to put that choice instead and then it requests you put in their country of origin....it's a new thing with the STP2.
