Forum Discussion
Hi All
I have worked out what causes the ATO error code: CMN.ATO.GEN.XML03 which causes the YTD verification report to show no amount for Gross YTD ($) is due to the Card ID in each employees card. Ensure that this is only numbers or *None in the Card ID field. If you have characters in this field (example the employees name) it wont submit to the ATO and these errors will occur. Go to Card List, Employee tab, Card ID list should show as numbers or *None. If not, you will need to edit each employee and change.
Once you have the Card ID field with only numbers or *None, then you have to run a $0 payroll as at 30/06/2022 ensuring everything is nil including leave entitlements. Once you run this $0 payroll, then resubmit your EOFY verification report. You will note the Gross YTD ($) will now have amounts.
I hope this helps.
Janine
Hi Janine,
Thanks for that info!!
That is ridiculous though... Why can't we put whatever we want in there?? I have retail staff and teaching staff and I use that field to separate them in my payruns!!
Guess I'll have to find another way! Very annyoying!
Thanks again for the info :)
- Ali63 years agoCover User
That may be a cause but it's not the underlying cause - there's a bug they need to fix so I wouldn't change your setup. ALL of my employees have letters as their code and the error is only appearing on a small portion of them - say 6 out of 70.
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