Forum Discussion

Experienced User

3 years ago

Recurring journal entries in AccountRight won't record and shuts down

Hi, After updating my MYOB file I tried to record some recurring journal entries. The hourgalss showed and then eventually the error email was received and I had to restart MYOB. Have been tryin...

errorLog1.txt7 KB

errorLog.txt7 KB

Sinclair
3 years ago
https://community.myob.com/t5/AccountRight-Sales-and-purchases/Recording-recurring-transactions-not-saving-since-update-today/m-p/776767

I changed the frequency of the transaciotns and they were able to record.

Khayyam

Experienced Cover User

3 years ago

im having same problem and been on hold for 3 hrs, any resolution yet?

Tracey_H
Former Staff
3 years ago
Hi Khayyam

Our developers are working to resolve this. In the meantime, entering those journals in the browser will allow you to record them successfully.
- wendyb3
  Experienced User
  3 years ago
  Hi Tracey,
  
  I ended up changing the frequency of the journal entries. Thank you so much for replying so quickly to me.
  
  Wendy