Further to this, I recieved 2 emails stating my account was blocked
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| If this is your IP address follow the Unblock link. Otherwise disregard this email.
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I followed the prompt and unblocked the account. This may also be due to the certificate issue.
Hi Marika2024,
Welcome to the Community Forum!
Thank you for attempting to install the certificate manually. If the installation of the certificate did not resolve the issue, please consider uninstalling and then reinstalling the app.
Regarding the payroll submission matter, could you kindly inform me if you encountered any error messages? This information will assist us in further investigating the issue.
Would you mind sending me a private message with the following details?
I look forward to receiving your response soon!
Cheers,
Princess
Thanks for your response Princess_R
With regards to the Security Certificate issues:
I uninstalled the MYOB app and then reinstalled it as you suggested.
I then followed the above instructions again to install the security certificate manually.
The MYOB app then took several attempts to login - every time i entered the email address, after chosing the company file, it would stall and revert back to the blank email address window again. it eventually allowed me to input the password, however the password screen was distorted.
The app is still very slow.
Is there any other options to improve the above?
I'll run the payroll tomorrow and get you the details you requested then.
Cheers,
Marika
Hi Marika2024,
Thanks for the response. If the app is running slowly, it could be due to various factors, such as too many programs running at once, low memory, or a lack of hard drive space. Try closing unnecessary programs and clearing up some space on your device. You may also check the speed and performance tips to keep your system up to date.
Surely, you can then provide the details as requested once you've run the payroll. Remember, the more specific the information, the better we can assist you.
I look forward to your response.
Kind regards,
Shella
Hi,
I too am having this exact same problem now. It has been happening for the past 3 weeks. To finish the payroll declaration, I have to login to the business via MYOB web browser and submit. We have another separate business that we don't have payroll for and it is also displaying the security alert for revocation of the security certificate. I have tried also installing the certificate manually to both businesses and it does not work. Is it something in the update?
Regards
Linda
