Forum Discussion

Marika2024's avatar
Marika2024
Member
2 years ago

Security Certificate issues - revocation / Payroll Reporting Declaration issues

Hi,   I'm having issues logging into MYOB since last week. It is extremely slow to load and then has displayed the Securiy Alert for revocation of the security certificate.    I've have followed ...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Marika2024,

 

Welcome to the Community Forum!

 

Thank you for attempting to install the certificate manually. If the installation of the certificate did not resolve the issue, please consider uninstalling and then reinstalling the app.

Regarding the payroll submission matter, could you kindly inform me if you encountered any error messages? This information will assist us in further investigating the issue.

 

Would you mind sending me a private message with the following details?

  • Serial number
  • Full name and email address
  • Screenshot of the error message encountered when declaring the pay run

I look forward to receiving your response soon!

 

Cheers, 

Princess

Marika2024's avatar
Marika2024
Member
2 years ago

Thanks for your response Princess_R 

 

With regards to the Security Certificate issues:

I uninstalled the MYOB app and then reinstalled it as you suggested.

I then followed the above instructions again to install the security certificate manually.

The MYOB app then took several attempts to login - every time i entered the email address, after chosing the company file, it would stall and revert back to the blank email address window again.  it eventually allowed me to input the password, however the password screen was distorted. 

The app is still very slow.

 

Is there any other options to improve the above?

 

I'll run the payroll tomorrow and get you the details you requested then.

 

Cheers,

Marika

 

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