Hi SonjaDeveson,
I see you're running into a few hiccups with your STP EOY reports. Let's tackle them one by one. First, if your EOFY verification report isn't lined up, start by checking if your payroll activity and registration reports match up. If they don't, it could mean there's been a manual adjustment in an employee's pay history. If they do match, it might be due to incorrect ATO reporting categories or payroll categories mistakenly exempted from PAYG Withholding. Give those reports a double-check to iron out any discrepancies. Secondly, for the issue with the casual loading missing from the payroll register, it's best to submit a support request through My Account. We can apply a fix script to sort out those figures from your previous year's pay history.
Feel free to get in touch if you need more help.
Cheers,
Princess
My Payroll Activity Reports now match up with my Payroll Register Reports.
Individual payroll summaries are still correct for each employee.
Reporting Centre Home page shows correct total but Printed Payroll Verification Report still has old totals.
The difference is still the negative totals for ( paid leave- other )that add up to $ 1,074.88.
Does that mean that reported to ATO is correct and I can proceed with finalising Payroll?
Hi SonjaDeveson,
That's awesome news that your payroll activity and payroll register reports are matching up! This usually means that the info you've sent to ATO is on point. Since all reports are looking good except for the YTD verification report, try sending an update event. If that doesn't fix the issue, our virtual assistant, MOCA, on the website can step in to help. If MOCA can't sort it out, you'll be switched to a live chat automatically, or you can reach out for support through My Account for further investigation.
Feel free to get in touch if you need more help.
Cheers,
Princess
I finally found it wrritten in the MYOB help centre that if a ATO reporting category total was negative, it would be reported as zero to the ATO. To fix it, the value had to reassigned.
This explains my problem.
I'm just waiting to confirm the reassignment with my accountant.
